Terms and Conditions

Published Date: 15/10/2023

Welcome to tkondoscy.com

An online marketplace for those who are searching for services within the territory of Cyprus and those who are ready to render such services, created and operated by TKONDOS CY LTD, a legal entity incorporated under the laws of the Republic of Cyprus with its registration number HE 450421, having its registered address at: Olympias 17, Plus 27, Block B, B103, 6058 Larnaca, Cyprus (“tkondos”, “we”, “us”, “our” “tkondoscy”).

Your use of the tkondoscy.com website, as well as mobile application and its related sites, services, and tools application (hereinafter collectively referred to as “Website”) is governed by the terms as contained in this legally binding agreement applicable to Website and our subsidiaries and international affiliates (“Agreement”). The Privacy Policy and the Agreement as presented in our Website and govern all relations between us and you.

For the purpose of this Agreement, user and wherever the context so requires, “you”, “your” means any natural or legal person who is accessing Website, its contents and using the services offered on or through Website (“User” or “Users”), including those Users who have agreed to register on Website as a customer who seeks services (“Customer” or “Customers”) or a service provider (“Professional” or “Pro”).

By accessing Website, you accept this Agreement, by default, and are bound by it. The Agreement constitutes a legally binding agreement between you and us. Modifications to the Agreement may be presented at any time. We kindly advice you to read it carefully. In any case, your stay on Website, whether accompanied using any information provided on it or not, implies the unconditional acceptance of the Agreement. This stay on the Website, is translated into a “by default” acceptance of the Terms and Conditions policy, through a positive action taken by you. This positive action is your choice of visiting our Website. Furthermore, by creating an account, registering as a Customer or a Professional or any other use of it you unconditionally, accept the Agreement.

1. Using of our Website services
You must be over 18 years old to use or access Website. If we become aware of using Website by persons under 18 years old, we delete personal data of such Users and block completely them access to Website. In addition, you agree that you will not:

• use Website in any unlawful way or in any way that promotes any illegal activity that causes unlawful infringement, or in any way that may lead to potential or actual damages or liability to TKONDOS CY LTD or any third-party rights, or cause unlawful harm to Users’ morals, social values, sexuality, or promote racism; or
• attempt to gain unauthorized access to Website or the networks, servers or computer systems associated therewith; or
• adapt, modify, violate any part of Website or any pages that constitute it; or
• translate Website into other languages or develop derivative versions of it without our prior written consent; or
• collect, store, reproduce, or disclose personal data of Users; or
• post or otherwise communicate any false, inaccurate, or misleading material or message of any kind; or
• distribute spam, chain letters, or promote pyramid schemes; or
• use any robot spider, scraper, or other automated means to access Website and collect content for any purpose without our express written permission; or
• require or encourage Users to leave a certain review, complete a survey, or otherwise interact with a third-party website, application, or service before, during, and after the services stipulated in Clause 3.1; or
• request, propose, make, or accept a booking or any payment outside of Tkondoscy.com under Clause 4.1; or
• conduct communication with Users outside of Website; or
• use Website, its messaging tools, other messaging tools to share contacts between Customer and tkondoscy.com, links to their contacts, pictures with their contacts (it is prohibited to share phone numbers, profiles in social networks, nicks in messengers etc); or
• Send commercial messages, including adding Users to mailing lists, via Website and its messaging tools.
• TKONDOS CY LTD is not liable for any damages that may occur to you as a result of your misuse of our Website

2. Information We Collect
   2.1 We collect, process, and take care of your personal data in accordance with the Privacy Policy. Whenever it is required by the applicable law or our risk management policy, we can additionally collect following personal data:

• your education certificates, diploma, level of education;
• your national ID;
• your bank account details;
• Professional licenses or other permissions to work you have.

2.2 If we collect additional personal data from you stipulated in Article 2.1, we will update our Privacy Policy and receive your consent, including by clicking you on the “check box”, on the “continue button”, “order now”, or other similar buttons. You may choose to not click on the buttons and to not provide us with your additional personal data, but in this case we are entitled to restrict your use of Website or completely block some parts of Website for you, if we cannot comply with the laws or our risk management policy without such personal data.

3. Services
3.1 TKONDOS  Application and Website allow Users to search for services, make proposals to render services, negotiate terms of services, make payments for services, and leave feedback / review. Engaging TKONDOS  to resolve disputes (to the extent permitted by the applicable law and the Agreement, TKONDOS  develops and maintains the proper software- and hardware-infrastructure to serve Users with such needs. The role of TKONDOS  is that of an mediator, TKONDOS  does not control, endorse, or accept responsibility for any services proposed to be rendered or rendered on Website.

3.2 If a Customer seeks to find a Professional for his or her needs, Customer needs to briefly explain what those needs are. What needs have to be done. At what date and time. At what address Customer seeks to receive those services. Whether Customer has any additional information or photo for Professional to know about the services needed. Customer provides TKONDOS  with a phone number to contact him or her via WhatsApp for registration purposes on Website.

3.3 If a Professional seeks to render services, Professional needs to briefly explain what services might be rendered, he might present his education and level experience he or she has, what are typical terms and territorial limitations for the services stipulated. Professional provides TKONDOS  with a phone number to contact him or her via WhatsApp for registration purposes on Website.

3.4 TKONDOS  will provide the Professional and the Customer with their phone numbers after they accepted each other as parties to a service on Website. Customer and Pro use their phone numbers to contact each other and interact as to the agreed services.

4. Fees
4.1 TKONDOS  does not take part in negotiation of the services price. Customer pays directly the Professional, but Customer and the Professional agree on the price on Website, and TKONDOS  must be aware of the price agreed between Customer and the Pro.

5. Feedback
5.1 We encourage Customers to provide feedback to Professionals after the transaction has been closed, this helps other Users to know the performance level of the said Professional.

5.2 Please remember that you cannot retract the feedback once you have provided it. Further you agree that the feedback you provide to Website is deemed to be non-confidential and will be displayed along with your user ID. TKONDOS  bears no responsibility for the feedback that you post on Website. You should be careful in making comments that are not factual in nature and should not post defamatory or illegal or offensive/obscene contents, for which you will alone be liable and open to potential defamation charges or any other legal actions seem fit.

5.3 You may not take any actions that may undermine the integrity of the feedback system. If you continue to receive negative feedback ratings, TKONDOS  reserves the right to restrict your use of Website and you will be unable to order services or render them on Website. You agree that your feedback does not contain confidential or proprietary information of third parties.

5.4 You have the option of editing your feedback to match your needs and experience. However once it goes public, this option might be withdrawn.

6. Moderation
6.1 Under the applicable law we might be obliged to moderate content on Website so as not to let distribution of illegal content. The moderation from us might be posterior and might be based on the notices from Users. This may lead to an alternation of content of a User.
6.2 Each User is entitled to notify us of any information he or she considers to be illegal to our e-mail info@tkondoscy.com. We process and decide upon such notices from our trusted Users with priority and without delay.

6.3 Without limiting other remedies, we may issue warnings, limit, or terminate our service, remove hosted content, and take technical and legal steps to keep users off Website if we think that they are creating problems, infringing the rights of third parties or acting inconsistently with the Agreement. However, whether we decide to take any of these steps, remove hosted content or keep a user off Website or not, we do not have any obligation to monitor the information transmitted or stored on Website and we do not accept any liability for unauthorized or unlawful content on Website or use of Website by Users.

6.4 Under the applicable law we might also be obliged to suspend the provision of our services on
Website to those who frequently provide illegal content or submit unfounded notices or complaints.

6.5 Our moderation team will occasionally provide reasoning for terminating our services or for limiting your access to our services. This reasoning will usually appear in most serious violations.

7. No Warranty
7.1 Website, services, content, User content and any third-party content are provided by TKONDOS 4u on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose, without limiting the foregoing.

7.2 TKONDOS  makes no warranty that:

• Website or the services will meet your requirements or your use of Website or the services will be uninterrupted, timely, secure, or error-free; or
• the results that may be obtained from the use of Website or services will be effective, accurate or reliable; or
• the quality of Website or services will meet your expectations; or
• any errors or defects on Website or services will be corrected. No advice or information, whether oral or written, obtained by you from TKONDOS or through Website / content or from use of the services will create any warranty not expressly stated in the Agreement.

7.3 To the maximum extent permitted by the applicable law, TKONDOS  will have no liability related to User content or third-party content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. TKONDOS  also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any User content or third-party content.

7.4 You expressly understand and agree that, to the maximum extent permitted by the applicable law, TKONDOS  will not be liable for any loss that you may incur because of unauthorized use of your account or account information in connection with Website or any services, either with or without your knowledge. TKONDOS  has endeavored to ensure that all the information on Website is correct, but TKONDOS  neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product, or service.

7.5 TKONDOS  is not responsible for the delay or inability to use Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities, and related graphics obtained through Website, or otherwise arising out of the use of Website, whether based on contract, tort, negligence, strict liability or otherwise. TKONDOS  must not be held responsible for non-availability of Website during periodic maintenance operations or any unplanned suspension of access to Website that may occur due to technical reasons or for any reason beyond TKONDOS  control.

8. Confidentiality
If you use Website as a Customer or a Professional, you are responsible for maintaining the confidentiality of your User ID and password. If you use Website as a guest User, you are responsible for maintaining the confidentiality of your email and phone number and restricting access to your computer, computer system and computer network. TKONDOS  has no liability over your lack of maintaining this confidentiality.

9. Taxes
TKONDOS  does not withhold VAT on a service provided by a Professional. TKONDOS  is also not responsible for withholding personal income tax of Master. You are responsible for paying all fees associated with the use of Website and you agree to bear all and any applicable taxes, charges, etc.

10. Dispute Resolution Between Customer and Professional
TKONDOS  does not resolve disputes between a Customer and a Professional, save for cases when there is no confirmation from both parties that the services were rendered. In this case TKONDOS  assesses arguments of both parties and decides whether the Professional did everything to duly render the services on site and on time (for example, when Customer was absent at the agreed venue and time, and there were no connections with him or her via phone or social networks). Afterwards TKONDOS  decides whether to charge Customer and transfer the respective remuneration to Master or to return money to Customer.
TKONDOS  does not act as a mediator. TKONDOS  does not have a legal capacity and is not an official authority to provide an enforceable verdict to any kind of dispute.

11. Dispute Resolution with TKONDOS
11.1 It is important that before a User raises a dispute, User and TKONDOS  should attempt to resolve the issue amicably between each other via e-mail info@tkondoscy.com or through phone: +357 96039770 within 15 calendar days.

11.2 After attempting to resolve a dispute amicably, the Larnaca District Court has exclusive jurisdiction over any matter, dispute, controversy, or claim connected therewith or arising therefrom.

12. Governing Law
The Agreement is governed by and construed in accordance with the laws of Cyprus.

13. Severability
If any clause of the Agreement is deemed invalid, void or for any reason unenforceable, such clause is deemed severable and does not affect the validity and enforceability of the remaining clauses of the Agreement.

14. Assignment
You cannot assign or otherwise transfer this Agreement, or any rights granted hereunder to any third party. TKONDOS  may transfer its rights and obligations under this Agreement without your prior express consent, provided that TKONDOS  assigns the Agreement on the same terms or terms that are no less advantageous to you.

15. Electronic Executions and Communications
When you use Website or send emails or other data, information, or communication to TKONDOS , you agree and understand that you are communicating with TKONDOS  through electronic records. You consent to receive communications from us electronically. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of Website or your order placed on Website. We will communicate with you via email, via WhatsApp or by posting notices on Website or through any other our services. You agree that all the agreements, notices, disclosures, and other communications that we provide to you electronically are deemed to be an adequate service of notice/electronic record and satisfy any legal requirement that such communications be in writing.

16. Subscription Service

16.1 We offer a monthly subscription service (“Subscription Service”) to Professionals who wish to eliminate the standard commission fee charged on each completed order. By subscribing to the Subscription Service, the Professional agrees to pay a monthly fee as specified on the Website.

16.2 The Subscription Service fee is payable monthly in advance and is non-refundable, except as expressly provided in these Terms and Conditions. The fee for the Subscription Service will be charged to the Professional’s chosen payment method as specified in their account settings.

16.3 By subscribing to the Subscription Service, the Professional authorizes TKONDOS CY LTD to charge their chosen payment method on a recurring monthly basis, until the Professional cancels the Subscription Service. It is the Professional’s responsibility to keep their payment information up to date.

16.4 The Professional can cancel the Subscription Service at any time via their account settings on the Website. The cancellation will take effect from the next billing cycle, and the Professional will not be charged the Subscription Service fee for subsequent months.

16.5 Upon cancellation of the Subscription Service, the standard commission fee will apply to all completed orders from the next billing cycle.

16.6 TKONDOS CY LTD reserves the right to change the fee for the Subscription Service, the standard commission fee, or the terms of the Subscription Service at any time. Any changes will be communicated to the Professional in advance and will become effective from the next billing cycle following the notification.